Privacy Policy

Privacy Policy

Privacy Policy

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your water damage issue when you call or fill out a form.

We also collect information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to respond to your requests, schedule appointments, and provide water damage restoration services. This includes calling you back, sending estimates, and coordinating with your insurance company if needed.

We also use your information to improve our website and services, send you updates or promotional offers if you opt in, and comply with legal requirements.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to track website traffic and usage patterns. These tools collect data such as your IP address, browser type, and pages visited.

These third parties may use cookies and other tracking technologies. We do not control their data practices. We encourage you to review their privacy policies.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as scheduling software or payment processors. They are required to keep your data confidential.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer or merger.

Data Retention

We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your information, we securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and as required by law.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Water Damage Restoration Keene, Keene, CA, Phone: (833) 321-7153

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